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Important information before subscribing
Service eligibility
Squarebook is for businesses registering or operating in Singapore — companies already incorporated with ACRA, and businesses still preparing their incorporation. Every application is reviewed against our compliance checks before the address becomes active, and we may decline an application that doesn't pass this review.
Documents and verification
After payment, we ask for identification for each director (NRIC or passport), proof of your residential address (a utility bill or bank statement from the last 3 months), your ACRA business profile (skip this if your company isn't registered yet), a declaration of anyone holding 25% or more of the company, and a signed service agreement, which we email you after payment. Verification happens after the S$20 processing fee is paid and before your plan is billed — if your application doesn't pass, you're not charged anything further.
Address use and mail handling
Once your address is active, what happens to your mail depends on your plan. Self Collection: we notify you when mail arrives and you collect it in person. Mail Scanning: we open eligible letters and send you a digital copy. Forwarding + Scanning: you get the digital copy and we forward the physical item to your registered address, once a month. The address may only be used for the purposes agreed in your service agreement — you may not use it for company registration or as your mailing address before your account is active.
Service agreement
Your plan renews annually at the price shown for that plan. Switching between Mail Scanning and Forwarding + Scanning is free and immediate; upgrading to a pricier plan charges the prorated difference for the rest of your term immediately; downgrading also takes effect immediately, crediting the unused value toward your next renewal rather than refunding it. You can cancel at any time — your plan stays active until the date it would have renewed, and cancelling doesn't refund the unused portion. The S$20 processing fee and your plan's annual price are not refundable. If a renewal payment fails, we retry automatically and email you; if it keeps failing, your address is suspended until you update your payment method or renew.